Merchandise may be returned for store credit or exchange within 30 days from the date the order is shipped for a store credit. All merchandise must be returned in NEW CONDITION.
Here's the skinny: All returns must be unwashed, unaltered with the original tag attached. Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and is subject to a shipping charge.
- Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts 25% OFF or more are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a store credit or be exchanged!
- Accessories, Jewelry, Belts, Sunglasses, Bathing Suits, Silicon Bras, Bralettes, Bodysuits, Leotards and Gift Certificates are Final Sale and Cannot be exchanged.
- Shoes must be returned in their original box and mailed back inside another box. If there is any damage to the shoe box, shipping labels, packing tape. or any other markings on the outside of the shoe box it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee.
Miss Molly's Boutique is unable to guarantee the item/size you need will be available once your exchange item is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for store credit.
If you received defective merchandise, please contact our customer service department at email@example.com within two business days so we can correct the issue.
1. Refer to the complete EXCHANGE POLICY above to ensure that your exchange meets all criteria.
2. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
3. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
"Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund."
If you have any additional questions feel free to call our store during operating hours.
Please address your returns as follows:
Attention Returns Department
1232 New Crest Lane
Shelby, NC 28150
Shipping is always only $5 - we pay the rest! All orders placed Monday through Friday will be packaged and shipped within 2-3 business day(s) of the order. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days will be shipped by the upcoming Wednesday. It typically takes 2-5 business days to receive your order. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges.
What If I Need My Order Shipped Faster?
We got you covered! Our cut-off time for Express orders is 4 pm EST. Express orders placed after 4 pm EST, will be processed the next business day. Express orders can expect to be shipped in 1-2 business days. Express shipping is a flat rate of $15.
- UPS Ground: Typically arrives within 2-7 business days.
- UPS 2nd Day: Arrives within 2 business days (excluding the day of shipment).
- Please add up to 14 additional business days for delivery.
(Business Day = Monday through Friday)
What Can Cause My Order To Be Delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
If your “ship to” address is different than your billing address, we will call and verify to make sure you (the card holder) is/are the person placing the order. This process may delay your order.
- All orders placed with a value of $100+ MUST be verified by the customer for fraud purposes. This is company policy and is done for our protection as well as our customer's. If you place an order that needs to be verified, customer service will contact you via the phone number listed on file.
- During large sales and promotional events, shipping time can be delayed up to 2 business days. Please note that orders are only shipped on business days (Monday-Friday).
- During our promotional and peak shopping period, your order may not be shipped as quickly as normal. If you need to receive your package by a specific date, you can always contact firstname.lastname@example.org for help in choosing the right shipping method so you can receive your order on time! Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible.